Citizens Bank of Las Cruces
Our Mission Statement
To provide and deliver the best financial services the first time, every time.
Our Core Values
We will treat every person with dignity and courtesy – the way you would want to be treated. We look for ways to encourage and recognize others for their accomplishments. We focus on desired results, not personalities.
We will do what we say we will do. We must be honest and forthright in all our dealings and abide by the Bankers Code of Ethics & Confidentiality Agreement, as it relates to both our customers and bank staff.
A positive, helpful, winning behavior is expected of all staff. Inappropriate remarks about our company or team members are not acceptable. We approach our jobs and those we interact with in a positive & respectful manner. We project a professional image through our actions and our words.
We believe our success depends on the contributions and involvement of team members working together. We are part of a dedicated group of exceptional staff committed to quality service. The spirit of cooperation and teamwork is critical to our success. We must strive to help others when needed. Once a decision is made, we draw together and support it.
We pledge to provide outstanding service – every day, with no exceptions. Our mission is to provide and deliver the best financial services the first time, every time. We strive for 100 percent accuracy. In the event that an error does occur, it will be corrected immediately. We strive to explore and implement ways to create efficiencies, recognizing that change is vital to success.
We will communicate timely with customers & co-workers in a professional and courteous manner, regardless of the form of communication. We will say what we mean and mean what we say. We will respectfully listen to others and encourage a culture where ideas & opinions are shared.